❓ Frequently Asked Questions
oz365 Q&A — all answers in one place
From withdrawals to VIP benefits — find detailed answers in English to whatever questions you have about oz365, all in one place.
When using oz365, many questions can come to mind — how long will it take to withdraw money, what are the bonus conditions, how to complete identity verification, or what benefits come with being a VIP. On this page we have organised the most frequently asked questions into four topic-based sections so you can find your answer quickly. If you cannot find the answer to your question, contact our support team — they are always ready.
Frequently Asked Questions
Withdrawals
After a withdrawal request is processed at oz365, the money generally arrives in your bKash, Nagad, Rocket, or Upay account within 5 to 30 minutes. Bank transfers may take a little longer. Having your account verified speeds up the process.
Yes, winnings from bonuses can be withdrawn, but the wagering requirement must be met. The wagering requirement for oz365's welcome bonus is 10 times the bonus amount. For example: if you receive a ৳1,000 bonus, you need to place ৳10,000 in bets — only then will the winnings from the bonus become withdrawable. The wagering is calculated on the bonus amount only, not on your deposited funds.
The minimum withdrawal amount for every method at oz365 is ৳500. This limit applies to bKash, Nagad, Rocket, Upay, and bank transfers alike. Withdrawal requests below ৳500 will not be accepted.
No, there is no problem. oz365's withdrawal service runs 24 hours a day, 7 days a week. Your request will be processed at night, on public holidays, and on weekends as well. The money generally arrives within 5–30 minutes.
No. For security reasons, oz365's policy is that withdrawals can only be made to a wallet or bank account registered in your own name. Sending money to another person's account is not possible and may result in account suspension. Confirm your registered mobile number and name before completing a withdrawal.
Limits & Controls
There are some signs to watch out for — such as wanting to place more bets to recover money lost after a losing streak, prioritising gaming over family or work, spending savings, or lying about gaming. If you experience these feelings, it is important to take a break and seek support.
oz365's support team is always ready to help. You can reach us via live chat or by email at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page, which has information on self-exclusion and setting limits.
Yes. oz365 offers the option to set deposit limits as part of responsible gaming. You can set daily, weekly, or monthly deposit limits. To set these limits, contact support via live chat or send an email to [email protected].
oz365 is for users aged 21 and above only. Age is verified during registration and proof of age may be required during the KYC process. Opening or using an account by anyone under age is strictly prohibited.
If you want to take a short break, you can apply for a cooling-off period, during which your account will be temporarily suspended for a set time. Self-exclusion is also available for a longer break. In either case, contact us via live chat or at [email protected] and the support team will assist you.
Identity Verification (KYC)
KYC (Know Your Customer) verification at oz365 is carried out to protect account security and prevent money laundering. It confirms that the account holder and the payment method owner are the same person. Once verification is complete, the withdrawal process becomes faster and the account is better protected.
A National Identity Card (NID) is generally accepted for identity verification. A passport or driving licence may also be used. The document must be clear, readable, and not expired. In some cases, proof of address (a utility bill or bank statement) may also be requested.
The most common reasons for rejection are a blurry or partially visible image, or the document details not matching the name on the account. Retake the photo in good lighting and make sure the spelling of your name is the same on both your NID and your account. If the problem persists, email [email protected] with full details.
Yes, this is mandatory. The name registered on your oz365 account and the name on your bKash, Nagad, Rocket, Upay, or bank account must be exactly the same. A name mismatch may cause withdrawals to be blocked. Enter your correct name carefully at the time of registration.
VIP & Cashback
oz365 VIP members enjoy weekly cashback, priority support, and special promotional offers. The higher the tier, the higher the cashback rate. VIP members also have separate opportunities in special events and tournaments. It is the best way for regular players to earn rewards.
Each week, a set portion of your total wagers is added to your account as cashback. The cashback rate depends on your VIP tier. After the weekly calculation, it is credited to your balance at a set time and can be used directly or withdrawn.
oz365 has a total of four VIP tiers:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.8% weekly cashback
- Platinum — up to 1.0% weekly cashback
By staying active and continuing to play regularly, your VIP tier will improve automatically. The more you play and the more active you remain, the sooner you get the opportunity to move to the next tier. To find out which tier you are on and what is needed for the next level, speak with support via live chat.
In general, the weekly cashback is added to your account automatically — no separate application is needed. However, if you do not receive cashback in a given week or have questions about the amount, contact us via live chat or at [email protected].
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